Can’t have it both ways

Written by Chen Hindi

On February 14, 2022

It’s mind boggling to see how many businesses are super motivated to sell online (for obvious reasons) but NOT as motivated to offer customer service online.

IMHO – it shows a complete lack of understanding of users. 

Those who are comfortable with buying on the internet – saving your business resources, time, money… are also those who would hate calling your business or worse, coming physically to it to get service. 

Trying to only benefit from what online has to offer but not take the perhaps-painful-road to go all the way will only hurt your brand in the long run.

Thank you for being here!


I don’t say it as a cliche -
I genuinely enjoy sharing knowledge.


I’ve built a business from the ground up, managed dozens of employees over the years, worked with hundreds of brands and trained people from 500+ companies. As a result, I have gained valuable insights that I’m happy to pass on to others - twice a week, on Monday and Friday.

If you want to get access to that - leave your email below 

 

I don’t spam, I don’t share or sell your info and this registration is free.

You have Successfully Subscribed!