by Chen Hindi | Mar 31, 2026 | thoughts
I have so many regrets about things I haven’t done. But I rarely regret things I have done. I guess we’re complicated creatures like that.
by Chen Hindi | Mar 30, 2026 | thoughts
Would you lose a £60,000 client over a small delay on a £2,000 invoice? That’s exactly what happened to us a few weeks ago. We’d worked with this housekeeping company for 2.5 years. Always paid on time. No drama. We had a same-day checkout and check-in scheduled. To...
by Chen Hindi | Jan 21, 2026 | Short Term Rentals, thoughts
Most guests are great, but a few will really test you. Here are my worst 3 guest situations – and how I handled them. 1. Sex workers Small building. Two flats. Families always downstairs. I started noticing something suspicious upstairs – far too many...
by Chen Hindi | Nov 26, 2025 | thoughts
Gratitude shouldn’t spike once a year. We treat it like a seasonal concept – something to practice during the holidays and then overlook when “real life” resumes. But gratitude is one of the most powerful habits you can adopt, both personally and professionally....
by Chen Hindi | Nov 21, 2025 | Short Term Rentals, thoughts
You’ve never really seen brand loyalty until you’ve sat in a room full of experienced hosts who list exclusively on one platform. Airbnb is the Apple of hospitality – not perfect, but trusted, consistent, and loved. Every business wants customers. The strong...
by Chen Hindi | Nov 20, 2025 | General, thoughts
I’ve seen a lot of bad user experiences, but printed newspapers – especially the jumbo-sized ones – are in a league of their own. And don’t get me started on the stock pages. It’s 2025. No one is squinting at microscopic numbers on a giant sheet of paper...
