by Chen Hindi | Jan 21, 2026 | Short Term Rentals, thoughts
Most guests are great, but a few will really test you. Here are my worst 3 guest situations – and how I handled them. 1. Sex workers Small building. Two flats. Families always downstairs. I started noticing something suspicious upstairs – far too many...
by Chen Hindi | Nov 21, 2025 | Short Term Rentals, thoughts
You’ve never really seen brand loyalty until you’ve sat in a room full of experienced hosts who list exclusively on one platform. Airbnb is the Apple of hospitality – not perfect, but trusted, consistent, and loved. Every business wants customers. The strong...
by Chen Hindi | Nov 18, 2025 | Short Term Rentals, thoughts
I know I shouldn’t, but I take negative reviews personally. Most hosts do. And I’ve been wondering why reviews trigger such a strong emotional reaction. When you’re hosting, you’re not just offering a product. You’re opening a space you created. You’re welcoming...
by Chen Hindi | Nov 14, 2025 | Short Term Rentals, thoughts
How to handle a bad review If it doesn’t align with the OTA (Online Travel Agency – Airbnb, Booking.com, VRBO and others) rules, your first move is to try to remove it – good luck with that 🥴 You might succeed, but it’s rarely easy. If that doesn’t work,...
by Chen Hindi | Oct 9, 2025 | Short Term Rentals, thoughts
How I manage 14 properties (almost) fully remotely: Fast communication – replying quickly to guests’ messages is key. It makes them feel you’re present even when you’re not physically there. A strong team – from cleaning to maintenance, your team is your...
by Chen Hindi | Oct 8, 2025 | Short Term Rentals, thoughts
I’ve received 700+ five-star Airbnb reviews in just two years – here’s what made the difference for me (and can for you too). 1. The property – It’s not just about beautiful furniture and comfortable mattresses. Think add-ons: a stocked coffee...
