It’s something businesses often do on social media: when people leave public comments, they tend to shift the conversation to private.
This can create the wrong impression that you’re “trying to hide” certain information, which can then impact the way people perceive your brand.
Unless it’s absolutely necessary, it’s generally better to avoid taking the discussion private.
And even when it is necessary, it’s a good idea to do both:
Respond privately and publicly.
This way, when others read through the conversation, they see it for what it is – a professional and transparent interaction.
@chen_hindi I often see businesses do it: when people leave public comments, they take the conversation private. This can create the wrong impression that the business is reluctant to disclose certain information, subsequently influencing the way people perceive the brand. Unless it is necessary, you should avoid shifting to private. And even when it is necessary, do both – respond privately and publicly. This way, when others look at the thread, they see it for what it is – as a professional correspondence. #communitymanagement #socialmediamarketing #socialmediatips #socialmediaforbusiness #socialmediaforbusinesses #learnontiktok #businesstok #chenhindi