The #1 rule of community management

Written by Chen Hindi

On May 3, 2024

The #1 rule of community management is speed.  

The primary reasons are obvious: you want to meet your customers’ service expectations and prevent them from turning to competitors.

But another fundamental reason is that social media platforms belong to people. 

And when people communicate with each other, it happens instantly.

Your business should be no exception.

@chen_hindi

When responding to people who interact with your social media page, your response time should be as quick as possible. This isn’t just about good customer service or keeping potential clients—it’s also about meeting the expectations of users on social platforms, where fast responses are the norm. #communitymanagement #socialmediamarketing #socialmediaforbusiness #learnontiktok #chenhindi #businesstok

♬ Waiting For Heartache – BLVKSHP

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